Frequently Asked Questions (FAQs)
Find answers to commonly asked questions about our products, services, and policies.
General Questions
What types of jewellery do you offer?
We offer a wide range of elegant and affordable jewellery including rings, necklaces, earrings, bracelets, and more. Our collection combines traditional craftsmanship with modern designs to suit every taste and occasion.
How can I place an order?
You can place an order directly through our website by browsing our collection, adding items to your cart, and proceeding to checkout. You'll need to create an account or log in to complete your purchase.
What payment methods do you accept?
We accept various payment methods including credit/debit cards, UPI, net banking, and cash on delivery (COD) for eligible orders. All online payments are processed securely through our payment gateway partners.
Shipping & Delivery
How long does shipping take?
Shipping times vary depending on your location and the shipping method selected. Typically, orders are processed within 1-2 business days and delivered within 5-7 business days. You can track your order status through your account dashboard.
Do you ship internationally?
Currently, we ship within India. For international shipping inquiries, please contact our customer support team.
What are the shipping charges?
Shipping charges are calculated at checkout based on your delivery address and the shipping method selected. We may offer free shipping on orders above a certain value - check our current promotions for details.
Product Information
What materials are used in your jewellery?
We use high-quality materials including gold, silver, and other precious metals, along with genuine gemstones and diamonds. Each product listing includes detailed information about the materials used.
Do you provide certificates of authenticity?
Yes, we provide certificates of authenticity for our precious metal and gemstone jewellery. Certificates are included with your purchase and can be verified for authenticity.
Can I customize jewellery?
We offer customization services for select items. Please contact our customer support team to discuss your customization requirements and we'll be happy to assist you.
Returns & Exchanges
What is your return policy?
We accept returns within a specified period from the date of delivery, provided the item is in its original condition with tags and packaging intact. Please refer to our Refund & Return Policy for detailed information.
How do I return an item?
To initiate a return, please contact our customer support team or log into your account and follow the return process. We'll provide you with a return authorization and instructions for sending the item back.
Can I exchange an item for a different size?
Yes, we offer exchanges for items that are available in different sizes. Please contact our customer support team within the return period to arrange an exchange.
Care & Maintenance
How should I care for my jewellery?
Proper care is essential to maintain the beauty of your jewellery. Please refer to our Size / Care Guide for detailed instructions on cleaning, storing, and maintaining your jewellery pieces.
Do you offer jewellery cleaning services?
Yes, we offer professional cleaning and maintenance services. Please contact us for more information about our cleaning services and pricing.
Still Have Questions?
If you couldn't find the answer you're looking for, please don't hesitate to contact us. Our customer support team is here to help you with any questions or concerns.